Casinia withdrawals and deposits – what you need to know
Casinia accepts deposits by credit and debit card, and by bank transfer. The terms mention these routes without listing specific brands or e-wallet providers. Withdrawals follow the same channels. Processing takes up to three business days after a request is submitted, and VIP tier determines your monthly ceiling – from €7,000 at entry level to €20,000 at the top.
We cover the funding routes, how long payouts actually take, what you will pay in fees, the ceilings that matter, and the documents needed before a first withdrawal clears.
How long a withdrawal really takes
The financial department works through withdrawal requests within three business days after you submit one, or three business days after your last withdrawal was paid out – whichever comes later. Processing hours run 6 AM to 5 PM GMT, Monday to Friday, so a request made late Friday waits until the following Monday.
The route itself adds time. Card and bank transfer payouts usually take an additional one to five working days after approval, depending on your bank. Weekends and public holidays extend the wait.
Only three pending withdrawals are allowed on your account at any time. A fourth request will not go through until one of the earlier three has been processed.
The money out – fees, limits and what you will actually be charged
Withdrawal ceilings depend on your VIP level, and the tier is calculated from your activity during the 90 days before a request.
| VIP Level | Daily Limit | Monthly Limit |
|---|---|---|
| Level 1 | €500 | €7,000 |
| Level 2 | €500 | €10,000 |
| Level 3 | €800 | €12,000 |
| Level 4 | €1,000 | €15,000 |
| Level 5 | €1,500 | €20,000 |
The operator requires a minimum monthly wagering threshold of €20 before approving a withdrawal. If you have not turned over at least that amount in the calendar month, the request will be refused.
Funds must be rolled over at least once before withdrawal. If your total wagers fall short of your deposit amount, we reserve the right to cancel winnings and keep a 10% commission (minimum €0.50), or 15% if the account was charged via bank card or bank transfer.
Accounts inactive for 180 days incur a €5 monthly fee. This charge continues until the account is reactivated or the balance is depleted.
The money in – deposit routes and minimums
The terms confirm credit and debit cards, plus bank transfer, as the funding methods. Specific card networks and e-wallet brands are not listed. No minimum deposit figure is published, though the weekend reload bonus requires €20 for the 50% match alone, or €50 to claim the match with free spins attached.
Deposits by card or bank transfer draw the 15% commission if you attempt a withdrawal without rolling the funds over at least once. Refund requests must reach customer support within 24 hours of the transaction.
Proving who you are before a first payout
We may verify your identity, age and source of funds before or after a deposit, and before making a withdrawal. The process requires:
- A properly certified ID document
- Proof of residence
- Proof of ownership and transaction histories for the payment methods you have used, including bank statements or card statements
Documents must be provided within 30 days of the request. Verification usually completes within ten days after the request is answered in full. Additional security checks may include a phone call or face verification.
The ceilings nobody mentions until you hit one
Your VIP tier is not static. It is recalculated every time you request a withdrawal, based on the previous 90 days of activity. Players who have not actively placed bets for a month are automatically downgraded to Level 1, which carries the lowest daily and monthly ceilings.
The rollover requirement applies to every deposit. A player depositing €100 and winning €200 on the first spin still needs to wager at least €100 before requesting a payout, or the 10–15% commission applies.
When a payout is late or refused
The usual reasons a withdrawal does not clear: the rollover threshold has not been met, the monthly wagering minimum of €20 is unmet, a fourth pending request was submitted while three are already queued, or verification documents have not been provided within the 30-day window.
Only customer support can resolve a delayed or refused payout. Contact [email protected] with the transaction date, the amount, the method used, and any reference number shown on screen. The complaints inbox is [email protected].
Play within your means
Money moves in both directions here, but it moves out more slowly than it goes in. If you are chasing losses or depositing more than you can afford to lose, free and confidential support is available at GamCare (0808 8020 133, 24/7) and BeGambleAware.org. You can self-exclude by contacting [email protected].
This site is for players aged 18 and over (18+). Gambling should be entertainment, not a way to recover money or solve financial problems. For free, confidential support, visit BeGambleAware.org.
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Frequently asked questions
How long does a Casinia withdrawal take?
The financial department processes requests within three business days after submission, between 6 AM and 5 PM GMT, Monday to Friday. The payment route adds one to five working days after approval, depending on your bank.
What is the minimum withdrawal at Casinia?
No minimum withdrawal figure is published. You must meet a minimum monthly wagering threshold of €20 before any withdrawal is approved, and funds must be rolled over at least once.
Does Casinia charge withdrawal fees?
Withdrawals themselves carry no stated fee. However, a 10% commission (minimum €0.50) or 15% commission for card and bank transfer deposits applies if you withdraw without wagering at least your deposit amount once.
Why was my Casinia withdrawal refused?
Common reasons include failing to meet the €20 monthly wagering threshold, not rolling over your deposit at least once, submitting a fourth pending request while three are already queued, or not providing verification documents within 30 days.
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