Contact the Casinia editorial team
Casinia brings together information about our slots, live dealer games, sports betting, bonuses and account procedures. This independent editorial service is not affiliated with the operator, and our team can answer questions about the content published here; we cannot access or manage player accounts.
Before you write to us
Send enquiries about inaccurate information, missing details, responsible gambling signposts or the presentation of our pages to [email protected]. We will respond within 48 hours. Please include the page address and the relevant wording so we can locate the issue quickly.
What to have ready
For an editorial correction, include the claim that needs attention and a brief explanation of why it may be wrong. A screenshot can help when the issue concerns the layout of a table, promotion or verification instruction.
For questions about a particular promotion, include the offer name shown in your account and the country associated with it. Please do not send identity documents, payment details or account passwords by email.
Questions about your account
Registration, deposits, withdrawals, bonuses, identity verification and technical problems are handled by the operator rather than our editorial team. Casinia provides 24/7 live chat for account assistance, and account-specific replies should go through that channel.
Have the email address registered to the account, the approximate time of the issue and any reference shown on screen ready when you contact support. For verification, list the document types requested and the date shown in the request. Never include your password or full payment details in an initial message.
What happens next
We review each editorial message against the published information and the account issue described. Questions about the site are answered by our team; account decisions remain with the operator. If a matter concerns a payment, document request or bonus dispute, we can explain the relevant published process but cannot issue an account credit, reverse a transaction or approve verification.
Complaints about our content should include enough detail for us to identify the page and assess the concern. A complaint about a transaction or account decision belongs with the operator, whose live chat can record it against the relevant account history.
Responsible gambling support
Our information service is for players aged 18+. If gambling is affecting your time, spending or wellbeing, contact the National Gambling Helpline on 0808 8020 133. The service is free and available 24/7, with confidential support also available through GamCare and BeGambleAware.
You must be 18 or over (18+) to use this site. Support with gambling is free and confidential at BeGambleAware.org.
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